B2B Commerce Cloud Customer Service Representative

As a Customer Service Representative, your ability to support customers of your eCommerce site and enhance their sales experience contributes directly to your company’s profitability. This course is ideal for anyone in a support or operations role.

6 hours

After this course you will be able to:

    •Onboard customers new to a site
    •Manage users and customers
    •Support customers as they complete orders
    •Guide customers to use features that allow them to self-service

Access to the course is for 30 days. Allow at least 6 hours to complete this course.